How to Log In to Singapore Airlines WiFi

After takeoff (typically above 10,000 ft), enable airplane mode, turn WiFi back on, select the Singapore Airlines network from your device's list, and a captive portal will open. Follow the on-screen sign-in or purchase steps to get connected.

Airline-branded SSID [source] If you don't see it, toggle airplane mode off and on, then re-scan for networks.

Most Singapore Airlines WiFi issues are fixed by forgetting the network and reconnecting, toggling airplane mode, clearing your browser cache, or trying a different browser. Most plans only allow one device at a time. WiFi typically isn't available below 10,000 ft.

Most Singapore Airlines WiFi receipts come from the provider (Panasonic Ku-band and SITAOnAir GX Ka-band (Inmarsat)), not the airline. Search your email for receipts from Panasonic Ku-band and SITAOnAir GX Ka-band (Inmarsat). If you can't find one, contact the provider's support directly.

Refunds for in-flight WiFi are usually handled by the WiFi provider (Panasonic Ku-band and SITAOnAir GX Ka-band (Inmarsat)), not Singapore Airlines. Contact the provider's support and reference your flight number, date, and the email address used for purchase.

Most Singapore Airlines flights use a captive portal — no password is required, you just connect to the network and the portal appears. If a password is requested, it's usually printed on the seatback card or available in the airline's app pre-flight. For Gogo-powered airlines, the portal asks for an account login, not a password.

Sometimes — Singapore Airlines offers free WiFi only under specific conditions. See /singapore-airlines-free-wifi for details. For the full breakdown, see /singapore-airlines-free-wifi.

In-flight WiFi typically only becomes available above 10,000 ft. Toggle airplane mode off and on, manually rescan WiFi networks, and check that your device's WiFi is enabled. Aircraft data hub: /airlines/sq.