How to Log In to Qantas WiFi

After takeoff (typically above 10,000 ft), enable airplane mode, turn WiFi back on, select the Qantas network from your device's list, and a captive portal will open. Follow the on-screen sign-in or purchase steps to get connected.

Airline-branded SSID (e.g., fly-fi.com on JetBlue) [source] If you don't see it, toggle airplane mode off and on, then re-scan for networks.

Most Qantas WiFi issues are fixed by forgetting the network and reconnecting, toggling airplane mode, clearing your browser cache, or trying a different browser. Most plans only allow one device at a time. WiFi typically isn't available below 10,000 ft.

Most Qantas WiFi receipts come from the provider (NBN Sky Muster (domestic); Viasat (international rollout)), not the airline. Search your email for receipts from NBN Sky Muster (domestic); Viasat (international rollout). If you can't find one, contact the provider's support directly.

Refunds for in-flight WiFi are usually handled by the WiFi provider (NBN Sky Muster (domestic); Viasat (international rollout)), not Qantas. Contact the provider's support and reference your flight number, date, and the email address used for purchase.

Most Qantas flights use a captive portal — no password is required, you just connect to the network and the portal appears. If a password is requested, it's usually printed on the seatback card or available in the airline's app pre-flight. For Gogo-powered airlines, the portal asks for an account login, not a password.

Yes — Qantas offers free WiFi to all passengers. For the full breakdown, see /qantas-free-wifi.

In-flight WiFi typically only becomes available above 10,000 ft. Toggle airplane mode off and on, manually rescan WiFi networks, and check that your device's WiFi is enabled. Aircraft data hub: /airlines/qf.