How to Log In to Cathay Pacific WiFi

After takeoff (typically above 10,000 ft), enable airplane mode, turn WiFi back on, select the Cathay Pacific network from your device's list, and a captive portal will open. Follow the on-screen sign-in or purchase steps to get connected.

gogoinflight or airline-branded [source] If you don't see it, toggle airplane mode off and on, then re-scan for networks.

Most Cathay Pacific WiFi issues are fixed by forgetting the network and reconnecting, toggling airplane mode, clearing your browser cache, or trying a different browser. Most plans only allow one device at a time. WiFi typically isn't available below 10,000 ft.

Most Cathay Pacific WiFi receipts come from the provider (Intelsat 2Ku on most aircraft; Panasonic eXConnect on A350s), not the airline. Search your email for receipts from Intelsat 2Ku on most aircraft; Panasonic eXConnect on A350s. If you can't find one, contact the provider's support directly.

Refunds for in-flight WiFi are usually handled by the WiFi provider (Intelsat 2Ku on most aircraft; Panasonic eXConnect on A350s), not Cathay Pacific. Contact the provider's support and reference your flight number, date, and the email address used for purchase.

Most Cathay Pacific flights use a captive portal — no password is required, you just connect to the network and the portal appears. If a password is requested, it's usually printed on the seatback card or available in the airline's app pre-flight. For Gogo-powered airlines, the portal asks for an account login, not a password.

Sometimes — Cathay Pacific offers free WiFi only under specific conditions. See /cathay-pacific-free-wifi for details. For the full breakdown, see /cathay-pacific-free-wifi.

In-flight WiFi typically only becomes available above 10,000 ft. Toggle airplane mode off and on, manually rescan WiFi networks, and check that your device's WiFi is enabled. Aircraft data hub: /airlines/cx.