How to Log In to Delta Air Lines WiFi

After takeoff (typically above 10,000 ft), enable airplane mode, turn WiFi back on, select the Delta Air Lines network from your device's list, and a captive portal will open. Follow the on-screen sign-in or purchase steps to get connected.

Airline-branded SSID (e.g., fly-fi.com on JetBlue) [source] If you don't see it, toggle airplane mode off and on, then re-scan for networks.

Most Delta Air Lines WiFi issues are fixed by forgetting the network and reconnecting, toggling airplane mode, clearing your browser cache, or trying a different browser. Most plans only allow one device at a time. WiFi typically isn't available below 10,000 ft.

Most Delta Air Lines WiFi receipts come from the provider (Viasat (Delta Sync) + Intelsat/Hughes on regional), not the airline. Search your email for receipts from Viasat (Delta Sync) + Intelsat/Hughes on regional. If you can't find one, contact the provider's support directly.

Refunds for in-flight WiFi are usually handled by the WiFi provider (Viasat (Delta Sync) + Intelsat/Hughes on regional), not Delta Air Lines. Contact the provider's support and reference your flight number, date, and the email address used for purchase.

Most Delta Air Lines flights use a captive portal — no password is required, you just connect to the network and the portal appears. If a password is requested, it's usually printed on the seatback card or available in the airline's app pre-flight. For Gogo-powered airlines, the portal asks for an account login, not a password.

Sometimes — Delta Air Lines offers free WiFi only under specific conditions. See /delta-air-lines-free-wifi for details. For the full breakdown, see /delta-air-lines-free-wifi.

In-flight WiFi typically only becomes available above 10,000 ft. Toggle airplane mode off and on, manually rescan WiFi networks, and check that your device's WiFi is enabled. Aircraft data hub: /airlines/dl.